Highly recommend Jack and his team. The car we bought was in great condition and well priced. There was a minor issue with the car, which Gravel Hill had fixed before purchase, but the issue needed looking at again by my local garage after we’d bought it. Jack paid this additional cost of repair, without any issues. Happy customer 🙂
We bought a Citron C4 from Jack in August 2023. After seeing the car once for a test drive, we chose to purchase the car. After a few things were picked up on the test drive Jack had the car’s wheel alignment checked again for peace of mind.
The car was delivered promptly the following week, but it hadn’t been cleaned prior to delivery. After contacting Jack he sent £50 via bank transfer for valeting and apologised.
After a month, when it started to get hot in September, we noticed that the air conditioning was broken. Again we contacted Jack and after it was recharged at the garage Jack immediately covered the cost of the repair (£163.99).
Jack has been very professional throughout. Having been burnt previously with a second hand car dealer, Jack was a breath of fresh air. We would thoroughly recommend his business and use him again.
Small problem with the car’s fuel cap a few days after buying. Gravel Hill sent a mobile mechanic to our house to fix it. The warranty is real! Highly recommended *****
You will not find a better place to buy a used car than Gravel Hill Car Sales. We purchased a small car earlier this month that was exactly what we were looking for at a great price. Gravel Hill sorted out a few little issues before we collected the car the following week. Unfortunately after a few days it was clearly apparent that there was a mechanical issue with the engine. After a couple of visits to their warranty mechanic in Portchester, it was unfortunately not a simple fix. Gravel Hill took the car back and gave us a full refund. Although we had a fair share of hassle with this car, it was not the fault of Gravel Hill and I’m sure there are a lot of dealers who would have been a lot less willing to sort it out. Don’t hesitate to buy a car from them- they will look after you if there are problems.
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Great service and people would recommend to anyone
I purchased a Nissan juke from this garage. The guys there were very knowledgeable and extremely helpful. Any questions I had they answered straight away. Would highly recommend this garage
Sister brought car here and very happy with her purchase
for the first time i see a company which really want you to be happy with your purchase, great service on the phone and in branch, they even polish and clean the car, repair everything just to make me feel satisfied fully, they deliver and after sales was incredible, highly recommend, both Jack the owner and jack the sales person are amazing, highly recommend !
I recently bought a car from Gravel Hill car sales, and I must say that their dedication to customer satisfaction is unparalleled. After purchasing a car from them, I experienced an unfortunate breakdown shortly afterward. However, the way they handled the situation with utmost care and professionalism left me amazed and grateful.
From the moment I contacted them about my car troubles, their team went into action promptly. They listened to my concerns and empathised with my frustration. The dealership’s commitment to resolving the issue quickly was evident throughout the entire process.
Firstly, they arranged for my car to be towed to their service center at no cost to me. This was a huge relief, as I was worried about the logistics and expenses of transporting a broken-down vehicle. Their proactive approach ensured that I experienced minimal inconvenience during this stressful time.
Once at the service center, they conducted a thorough inspection and diagnosed the problem promptly. The transparency and communication throughout the repair process was outstanding. The team took the time to explain the issue in detail, answering all my questions and ensuring I understood the repairs needed.
What impressed me the most was how quickly they got the work done. Recognising the urgency of my situation, they prioritised my car and completed the necessary repairs. The dealership even provided me with a courtesy vehicle to use while my car out of action, allowing me to continue with my daily routine without disruption.
In conclusion, I cannot speak highly enough of the extraordinary service I received from Gravel Hill car sales. Their dedication to resolving my car troubles swiftly, efficiently, and with utmost care truly sets them apart. If you’re looking for a dealership that goes the extra mile for their customers, look no further. They have earned my trust and respect, and I will undoubtedly use them again and recommend to my friends and family.
So happy with our Ford Focus that we purchased last month from you. I’m always a little wary buying a new car as unfortunately we had a bad experience with a garage many years ago however Gravel Hill was a totally different experience and dealing with you guys was an absolute pleasure.
Nothing was too much trouble. We initially came to look at a different car but we were also showed lots of other cars that they just had in, one of which we ended up buying! So far so good with the Focus! A lovely car with such low mileage, we were delighted with the service we received from the guys at Gravel Hill. We will absolutely recommend you and will be back when the time comes to replace our other car. Thank you Zac and Jack.
Friendly and efficient. Delivered car for free which was great service.
Friendly and helpful staff, great offers, and good quality cars. They let me test drive 6 cars on the day before choosing the one I wanted. Very happy with the purchase and would definitely recommend.
Have purchased two cars from these guys now. Always great, fast and friendly service. Definitely recommend giving them a try.
I would highly recommend Gravel Hill Cars to anyone looking for a nice second hand car and excellent customer service. I bought a good quality, well priced first car for my son and found everything about the Garage and sales team first class. The staff were friendly, knowledgeable and very helpful. Moreover, there was no pushing for a sale, just a professional team who were there for us. The car was well presented and very competitively priced. What was particularly nice was the preparation of the car for us to pick up. The Gravel Hill Car team had gone out of their way to clean, valet and touch the car up to ensure it was in top shape to be collected. The garage is a real gem, with nice staff and a level of service and trustworthiness that is highly commendable. I would absolutely recommend for those in need of a great second hand car experience.
Bought a car from here back in January, car is perfect and exactly what I needed! Had great help from the guy there and couldn’t have asked for better service 👍🏼
Excellent service well helpful and quality off cars. And quickly sorted the car to get it though a mot and service to have it in my hands.
Very friendly and helpful team at Gravel Gill Car Sales had no issues start to finish. Quick and easy transaction!
Excellent service can’t fault start to finish lovely friendly guys Def recommend. Lovely cars
Superb customer service. Jack was fantastic and i hope Dave has recovered from my driving ! My car was MOT’d and the advisory was dealt with. Jack delivered my car which was a huge plus for me. I would definitely use this garage again (not for a while thou i hope due to new car!) and i highly recommend this garage to anyone looking for a car. 5☆
Absolutely fantastic service highly recommend gravel hill.
Their customer service is excellent and after sales service is also excellent. Would certainly recommend them if looking for a second hand car.
My recent purchase was very simple and pleasant. Helpful staff. Car well cleaned and presented, including in the engine bay. Had a query as aftersales and this has been dealt with in a very helpful way. Happy to recommend them.
I’m writing this review on behalf of my Nan and grandad as they do not have a google account, but they would like to say how impressed they are with the service and quality of care this company has for their customers, they were very helpful and efficient with helping to find a car that best suited them and also finding something in their budget. There was a bit of a delay on receiving the car but that was only due to the company wanting to make sure the car was in tip top shape for my grandparents. They even delivered the car to them as well , such a great company to buy from, very well done to you all at gravel hill cars, you are doing an amazing job !!
It was an absolute pleasure purchasing a car from Gravel Hill. Jack was very personable and dealt with any of my queries in a timely and professional manner. It was a very speedy and straight forward process and I was kept well informed of and about the process of purchasing. I have recommended this garage to my family and friends and would definitely use them again in the future. The price of my car was reasonable and in line with the market of other garages. Don’t have any doubt in purchasing from Gravel Hill, I thoroughly enjoyed purchasing my new car through them and they definitely put the customer first.
Excellent service when buying our new car; fantastic communication from the helpful and honest staff and the car was in absolutely immaculate condition, inside and out. Couldn’t be happier with our purchase, we highly recommend this dealership. With many thanks!
Brought a Nissan Juke from here last week.
It can’t be said enough, really friendly service. The guys are very attentive and want to make sure you are happy. Been driving around in my new car for a week and no issues at all. Really swift in dealing with my finance company and cars are decently priced.
Gravel Hill Car Sales are a very friendly family run business. Jack and Dave were so very helpful and efficient from the first phone call enquiry to me driving my little Ford Fiesta away …Nothing was ever too much trouble and despite me interrupting their day with several calls and queries, they were always happy to be of help giving me the best advice. Constantly kept informed throughout the whole process from start to finish. Amazing service. Thank you Jack for making this experience an enjoyable one Sherie
I have to say, I have a very long and negative history with car dealerships to say the very least. However anything that has came up with this place has been sorted so fairly it’s been unreal. Even going out of their way to help with things they didn’t have to help with. I’m honestly very surprised with their service and shocked at just how good it is. Will definitely be coming back for my next car and recommending to everyone to come here for top top service